Gripeline

What is it?
Gripeline is a customer support web application with which companies can communicate with their customers and receive customer feedback. It aggregates and organizes all customer feedback sent via SMS and presents all customer messages in the company’s Gripeline account.

How does it work?
Gripeline provides businesses with smart intuitive tools to efficiently and effectively respond to customers questions from the online dashboard available in the Gripeline web application.

Who is it for?
Gripeline is targeted towards businesses in Africa who wish to offer a communication channel for their clients to provide them with feedback.

Why should I get it?

1. Gripeline enables you to send SMS messages in bulk to all your customers at a price cheaper than any offer on the Ghanaian market. SMS is much better and cheaper than other means of communication such as telephone, e-mail, fax and snail-mail due to its direct reach, low cost, reliability & immediate response.

Your clients would simply send an SMS to a short code with your designated key-word or prefix as the first word of the SMS. SMS will then be delivered to you almost instantaneously.

Messages can be set to automatically be delivered at a particular time as set by the company to a list of customers.

2. Gripeline gives your support team access to your customer's entire history at a glance, supplemented with data from your internal systems,

enabling your business to deliver personalized support to your beloved customers at a cheap cost in the easiest way possible.

3. Gripeline help your team to consistently deliver great service by building a synchronized repository of agent knowledge. With this knowledgebase your customers can help themselves by giving them access to the same resource via robust, real-time Frequently Asked Questions (FAQ) on your account.

4. Gripeline has a built-in Analytics Dashboard that visualizes your support data into colourful graphs so that you can easily spot trends and areas for improvement. The graphs can be configured to show only the date ranges and variables relevant to your business.

Where can I get it?
You can send a mail to the company and Nandimobile will get you a business account as soon as practicable.

NandiMobile currently targets businesses in Ghana, after which the service will be introduced to other countries in Africa.

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